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Implementing a standard internal telephone number 2222 for cardiac arrest calls in all hospitals in Europe

 

David K. Whitaker, Jerry P. Nolan, Maaret Castrén, Carmel Abela, Zeev Goldik

Background


It is estimated that there are over 300,000 in-hospital cardiac arrests every year in Europe []. Most European hospitals now have resuscitation teams and in-hospital cardiac arrest survival depends mainly on the effectiveness of the emergency response. Delays in the arrival of the resuscitation team are associated with reduced survival []. In one study patient survival in the wards was significantly higher when the resuscitation team arrived within 3?min and there were no survivors when the team arrived after 6?min. Arrival time of the resuscitation team was significantly shorter (1.30?min?±?1.70) in survivors than in non-survivors (2.51?min?±?2.37; P?<?0.005)

Evidence


It is thought about 80% of European hospitals use a telephone system to call the resuscitation team and there is a wide variety of different telephone numbers used. One survey showed 105 different numbers used by about 200 hospitals in Europe [].?A whole variety of non – standardised numbers was used e.g. 4271, 53, 111, 8686 but the commonest was 2222. A survey in Denmark provided evidence that just 50% the medical staff knew the correct number to call in their own hospital []. One reason for delay in arrival of the resuscitation team is staff not knowing the number to call and in another survey 12% of staff said they only found out the number during an arrest [].

Standardising the cardiac arrest telephone number improves staff awareness []. In a personal survey that was undertaken in a hospital in Manchester, where the national standard number 2222 has been in use since 2004, 96% of 50 staff questioned knew the resuscitation number. This reflects the ease with which a national standard number can be remembered. Similarly in a recent survey from Denmark more of the physicians from a region that used a standard cardiac arrest number could remember that number compared with physicians interviewed from other regions. (78% v 33%, p?<?0.001, chi squared test) [].

Standardisation makes it easy for people to always do the right thing, reduces variation and assists in error proofing processes in healthcare [].

Martin Bromiley, Chair of the Clinical Human Factors Group (CHFG) says “Standardisation has been shown to be an effective mechanism for reducing human error in complex processes or situations. The CHFG fully supports this Patient Safety initiative and encourages all European Hospitals to standardise their ‘Cardiac Arrest Call’ telephone number [].

Standardisation is a fundamental principle of safety and in a review of standardisation in patient safety: in connection with the WHO High 5s project the authors stated ‘The standardisation of hospital processes should enable trained health care workers to perform effectively in any facility in the world’ []. They drew an analogy to the level of standardisation in the airline industry. A pilot trained to fly an Airbus A320 can fly an Airbus A320 belonging to any airline company in any country. So why not arrange for every European healthcare worker to learn one standardised telephone number 2222 to call the resuscitation team in any hospital, in any country in Europe.

Nurses make most of the telephone calls to summon the resuscitation teams in hospital and they also increasingly move jobs between different hospitals and also different countries. In Spain in 2007 one in five nurses entering the nursing workforce was foreign-trained or a foreign-national and this reached one in three in Italy in 2008 []. Calls for national standardisation of the in-hospital cardiac arrest telephone number have been made for over 20 years [] and some countries have successfully standardised [, ]. In September 2016 a joint press release from the European Resuscitation Council (ERC), European Board of Anaesthesiology (EBA) and the European Society of Anaesthesiology (ESA) recommended that all Hospitals in Europe standardise to the number 2222. Health ministers and employers have good cause to lower the administrative burden on healthcare staff and standardising to 2222 will also help achieve this. Every nursing, medical and other healthcare student could be taught the standard number at the beginning of their training.

Implementation


The arguments above are compelling but how can this be implemented? We suggest at least 3 possible ways: international, national and local.

International regulation or legislation from central European authorities could be one potential way. Representations are being made at this level but the process can take many years; it took 17 years to get an EU directorate to standardise the external emergency telephone number to 112 in Europe [].

National professional bodies can recommend to their members and national Health Ministers to promote the 2222 initiative and many are starting to do this. The DGAI in Germany has taken the lead in this and already contacted their Health Minister, Herman Gröhe. He supported the initiative and on 24th January 2017 wrote to the Federation of German Hospitals to recommend it.

Local action within hospitals; it appears that many of the hospitals’ original cardiac arrest call numbers were chosen sporadically, often appearing random and unmemorable []. Logically therefore by the same local process in these hospitals doctors and other healthcare staff could request the change is made in their own place of work to follow the ERC, EBA and ESA recommendation as a local patient safety improvement project. In November 2016 some doctors in Slovakia did just that and agreed with their management to change to 2222. This was quickly and safely achieved at little cost and without problems []. The old number and 2222 will operate in parallel for several months until all staff have stopped using the old number.

Call for action


Patients are familiar with the use of standardised emergency numbers in the public domain and if asked would probably be most surprised to discover that these hospital emergency numbers are not standardised already. For this and all the reasons above we would encourage everyone, doctors, nurses and managers to consider taking action in their own place of work and standardising the internal telephone number for cardiac arrest calls to 2222 as soon as possible.

More information including a PowerPoint presentation to download and a local implementation pack for establishing a standard ‘Cardiac Arrest Call’ telephone number for all hospitals in Europe – 2222 can be found at: http://www.esahq.org/resources/resources/cardiac-arrest-call/

Conflicts of interest


DW – none declared.
JN – Editor-in-Chief Resuscitation.
MC – none declared.
CA – none declared.
ZG – Shareholder in a governmental supported start-up for collaboration between Christian; Muslim and Jewish Scientists based in Nazareth.

References

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